Solutions Engineer, Axios HQ

 7 months ago


Quick take:
Axios is a growth-stage startup dedicated to providing trustworthy content in an audience-first format. This year, we celebrated a major milestone, launching a SaaS product for corporate communications called Axios HQ.  In our first year we’ve already passed $1M in ARR and welcomed over 150 customers to the platform. We’re hiring a  Solutions Engineer!

Why it matters:
Solutions Engineers help customers realize the value of Axios HQ and transform the way their companies communicate internally. 

Go deeper:
In this role, you will make an impact to Axios through the following responsibilities:

  • Engage with customers in a technical capacity to help them get the most value out of Axios HQ
  • Troubleshoot open issues for customers in collaboration with our account management team
  • Deeply understand the HQ product from a user and engineer perspective
  • Triage incoming requests, find workarounds, and identify root causes
  • Review and prioritize issues with the engineering team
  • Contribute to internal tooling around customer support

The details:
In this role we will be prioritizing west coast based applicants and those willing to work west coast hours to allow better coverage for our users. Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission and have the following skills:

  • Strong technical experience designing and implementing software solutions, ideally full-stack development
  • Track record of providing great customer experiences
  • Passion for problem-solving
  • Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels 
  • Consultative approach regarding technology and product positioning to both business and technical users
  • Strong empathy for user experience 

Don’t forget:  

  • Competitive salary
  • Health insurance (100% paid for individuals, 75% for families)
  • Primary caregiver 12-week paid leave
  • 401K
  • Generous vacation policy, plus company holidays
  • Company equity
  • Commuter and cell phone benefit
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend

Additional pandemic-related benefits

  • One mental health day per quarter
  • $100 monthly work-from-home stipend
  • Company-sponsored access to Ginger coaching and mental health support 
  • Tele-mental health services 
  • OneMedical membership, including tele-health services 
  • Increased work flexibility for parents and caretakers 
  • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
  • Classpass discount
  • Virtual company-sponsored social events


To apply:

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